The following purchase conditions apply to all purchases made in this online store.
Consumer purchases in this online store are regulated by Norwegian law and the standard terms of sale for consumer purchases of goods over the Internet. Consumer purchases here mean the sale of goods to private individuals when the seller acts in commercial activities with the sale of goods over the Internet.
Consumer purchases in this online store are governed by Norwegian law primarily by the Agreement Act, the Consumer Goods Act, the Marketing Act, the cancellation law, and the trade law. These laws give you as consumer undeviating rights. The terms of the contract shall not be construed as a limitation of statutory rights, but the principal rights and obligations of the parties are related to the trade.
2. The agreement
The agreement between buyer and seller consists of the information the seller provides about the purchase in the online store (including, inter alia, information on the item’s nature, function, quantity, characteristics, price and terms of delivery), any direct correspondence between the parties (for such as e-mail) and these Terms of sale.
In the event of a conflict between the information the seller has given about the purchase in the ordering solution in the web shop, direct correspondence between the parties and the terms of the sales terms, direct correspondence between the parties and the information given in the ordering solution precedes the conditions of sale, unless it is contrary to binding legislation.
3. Parties of Agreement
Follo Sport AS
NO 913 481 321 VAT Company Register
Phone: + 47 40 04 90 90
Buyer is the person (consumer) who makes the order.
Prices quoted in the web shop include value added tax (VAT) for Norwegian residents. For residents outside Norway the prices are quoted VAT exclusive.
For Norwegian residents the prices shown in the web shop are inclusive VAT and any duty fees and other local taxes.
Information on the total cost of the purchaser shall be paid, including all taxes (value added tax, customs, etc.) and delivery costs (freight, postage, invoice fees, packaging) and the specification of the individual items in the total price, are given in Order solution before ordering.
Goods deliveries to Svalbard or Jan Mayen are sold without the addition of VAT.
For residents outside Norway, the prices stated in the web shop are exclusive VAT, Hence buyers outside Norway could be charged with import VAT, custom fees and any other local taxes applicable in addition to the sales price and freight costs charged by the Seller. These taxes will normally be invoiced by UPS prior to or upon delivery.
5. Conclusion of the agreement
The agreement is binding on both parties when the buyer’s order is received by the seller.
However, a party is not bound by the agreement if writing or entering errors in the offer from the seller in the ordering solution, the online store or in the buyer’s order, and the other party realized or should have realised that it was such a mistake.
6. Order Confirmation
Once we receive your order, we will confirm the order without undue delay by sending you an order confirmation by email.
We recommend that you verify that your order confirmation matches your order with respect to quantity, item type, price, etc. If there is no correspondence between the order and the order confirmation, please contact us as soon as possible.
The seller may claim payment for any ordered item from the time it is shipped from the seller to the buyer. If the purchaser is using a credit or debit card upon payment, the seller may reserve the purchase price on the booking for up to 4 days from the booking. When paying by credit card, the law on credit purchases etc. will apply.
Buyers under the age of 18 can only pay directly upon the seller’s delivery of the item or upon delivery of the item by postal order.
8. Delivery etc.
Delivery of the goods from the seller to the buyer occurs in the manner, at the place and at the time specified in the ordering solution in the online store.
If no delivery time is stated in the booking solution, the seller shall deliver the item to the buyer within a reasonable time and no later than 30 days from the customer’s order. Should the seller ensure that the goods are sent to the buyer, he is obliged to have the goods transported to the destination in an appropriate manner and on normal conditions of such transportation. The destination is with the purchaser unless otherwise expressly agreed by the parties.
9. The risk of the goods
The risk of the goods passes to the buyer when the goods are taken over by the buyer in accordance with the agreement. However, if the delivery time has come and the buyer fails to take over an item placed at his or her disposal under the agreement, the buyer still has the risk of loss or damage which is not due to the characteristics of the item itself.
10. Right of withdrawal
The buyer may undo the purchase of the goods under the provisions of law. The right of withdrawal implies that the buyer can return the item to the seller without cause, even if there is no shortage of it and even if it is not delivered.
The buyer must give the seller notice of use of the right of withdrawal within 14 days of receipt of the goods, provided that the prescribed information of the right of withdrawal and the withdrawal form have been received. If the buyer receives the withdrawal form and the necessary information at a later date than on delivery of the item, the cancellation deadline begins to run from the day the purchaser receives the withdrawal form and the information. If the purchaser has not received sufficient information or withdrawal form, the grace period will still go out 3 months after the item has been received. If the buyer has not been given information about the right of withdrawal at all, the deadline will be 1 year.
The message from the buyer to the seller regarding the use of the right of withdrawal should be in writing (withdrawal form, email, fax or letter), and it must contain information on how the buyer will return the item to the seller.
When using the right of withdrawal, the item must be returned to the seller within a reasonable time. The seller is obliged to repay the full purchase price of the purchaser within 14 days from the day the seller receives the item or the pickup or item is set at the seller’s disposal. The seller cannot determine fees for buyer’s use of the right of withdrawal, but the seller may require the purchaser to pay the cost of the return shipment.
The buyer can investigate the product before he or she regrets the purchase. The item must still be returned to the seller in approximately the same condition and quantity as it was in when the purchaser received it. The buyer should send the item back to the seller in its original packaging if possible.
The buyer cannot regret the purchase of a fast-paced item, items ordered with a personal touch, items which, by their nature, cannot be laid out, or on audio and video recordings (including Cds, DVDS) or computer applications where the seal is broken. The latter exception only applies if the seller has clearly stated the conditions for cancellation of the right of cancellation of the seal.
11. Examination of the goods
When the purchaser receives the item, it is recommended that he or she periodically check whether it is in accordance with the order, whether it has been damaged in transit or if it is otherwise missing.
If the item does not match the order or is missing, the purchaser must notify the seller of the claim cf. Section 12 of the contract.
12. Claims for shortages and deadline for filing a delay
If there is a shortage in the goods, the buyer must within a reasonable time after he or she discovered it, giving the seller notice that he or she will invoke the defect.
The deadline can never be shorter than two months from the time when the consumer discovered the defect. Claims must nevertheless be made within two years of the buyer taking over the goods. If the goods or parts of it are intended to last significantly longer, the time limit for complaint is five years.
In case of delay, the seller must be paid within a reasonable time after the delivery time has arrived and the item is not delivered.
If the item is paid by credit card, the purchaser may also choose to advertise and send claims directly to the credit card company.
The message for the seller or credit provider should be in writing (email, fax or letter).
13. Purchaser’s rights in case of delay
If the seller does not deliver the goods or delivers it too late in accordance with the agreement between the parties and this is not due to the buyer or circumstances on the part of the buyer, the buyer may withhold the purchase price according to the rules in Chapter 5 of the Consumer Purchase Act, demand fulfillment, cancel the agreement and claim compensation from the seller.
If the seller does not deliver the goods at the time of delivery, the buyer can maintain the purchase and set a reasonable additional deadline for fulfillment from the seller. However, the buyer may not claim fulfillment if there is a hindrance that the seller cannot overcome or if fulfillment will incur such a major disadvantage or cost to the seller that it is in substantial disparity with the purchaser’s interest in that the seller Meet. If the difficulty falls away within a reasonable time, the consumer may require fulfillment.
The buyer may terminate the agreement with the seller if the delay is significant or if the seller does not deliver the goods within the additional fulfillment deadline set by the buyer. However, the buyer may not terminate the agreement while the additional deadline is running, unless the seller has said that he or she will not fulfill within the deadline.
The buyer may further claim compensation for losses he or she suffers as a result of the delay on the part of the seller, cf. Under section 24 of the Consumer Purchase Act.
The buyer must report claims to the seller in case of complaint, cf. Section 11 of this contract.
14. Purchaser’s rights in the absence of
If the item has a defect and this is not due to the purchaser or the conditions on the buyer’s side, the purchaser pursuant to the rules of the Consumer Purchase Act Chapter 6 May, in the circumstances, hold the purchase price back, choose between rectification and Redelivery, charge Claim the agreement raised and compensation from the seller.
Correction or Redelivery
If the item has a deficiency, the buyer may require that the seller correct the defect or resupply the corresponding item. The seller may oppose the buyer’s claim if the implementation of the claim is impossible or the seller unreasonable costs.
The seller must make the correction or redelivery within a reasonable time. Correction or redelivery shall be made at no cost to the buyer, without risk of the buyer not being able to cover his expenses and without material disadvantage to the buyer. The seller may not make more than two attempts at rectification or redelivery for the same shortage, unless there are specific reasons that make further efforts reasonable.
Even if the buyer does not require correction or delivery, the seller can offer correction or delivery if this is done without delay. If the seller provides such rectification or redelivery, the purchaser may not request a price reduction or termination.
If the defect is not rectified or redirected, the buyer may demand a proportionate price reduction.
Instead of price reductions, the buyer can cancel the agreement, except when the defect is insignificant.
The buyer may also claim compensation for the financial loss he or she suffers as a result of the item having a defect cf. Section 33 of the Consumer Purchase Act.
The buyer must report claims to the seller in the case of a claim CF clause 12. The rules of complaints apply in addition to, and regardless of, the rules of withdrawal and any warranties set by seller.
15. Seller’s rights in the event of Buyer’s default
If the purchaser does not pay or fulfil the remaining duties under the agreement, and this is not due to the seller or any conditions on the seller’s side, the seller may, in accordance with the rules of the Consumer Purchase Act, chapter 10 under the circumstances keep the goods Fulfillment of the agreement, claim the agreement raised as well as compensation from the buyer. The seller may also, according to the circumstances, be able to claim interest on late payment, collection fees and fees for non-prepaid uncollected goods.
If the buyer does not pay, the seller can maintain the purchase and demand that the buyer pay the purchase price (fulfillment). If the item is not delivered, the seller loses his right if he waits unreasonably long to promote the claim.
In case of substantial payment defaults or other material defaults from the buyer, the seller may terminate the agreement. The seller can still not raise after the purchase price has been paid.
The seller can also cancel the purchase if the buyer does not pay within a reasonable additional deadline for fulfillment as determined by the seller. However, the seller cannot raise while the additional deadline is running, unless the buyer has stated that he or she will not pay.
The seller may claim compensation from the purchaser for the financial loss he or she suffers as a result of breach of contract from the buyer’s side cf. Section 46 of the Consumer Purchase Act.
Interest on late payment/collection fee
If the buyer fails to pay the purchase price in accordance with the agreement, the seller may claim interest on the purchase price in accordance with the law on interest on late payment. In case of non-payment, the claim, upon prior notice, may be sent to debt collection, and the purchaser may be held liable for fees under the Debt Collection Act and other collection of overdue monetary requirements.
Fee for uncollected unpaid goods
If the buyer fails to collect unpaid goods, the seller can charge the buyer with a fee of NOK 65, – + the total costs of shipping to and in return from the buyer. The fee shall maximum cover the seller’s actual outlay to deliver the item to the purchaser. Such a fee cannot be charged to buyers under 18 years of age.
The guarantee provided by the seller or the manufacturer grants the buyer rights in addition to the rights the buyer already has under mandatory legislation. A guarantee therefore does not impose any restrictions on the buyer’s right to complaint and claims in the event of delays or deficiencies under points 13 and 14.
17. Personal Data
Unless the Buyer consents to anything else, the Seller may only collect and store the personal information necessary for the Seller to carry out the obligations under the Agreement. The personal information of a buyer under 15 years of age cannot be obtained unless the seller has the consent of parents or guardians. Buyer’s personal data shall only be disclosed to others if it is necessary for the seller to make the agreement with the purchaser, or in statutory case.
The seller can only obtain the buyer’s social security number if there is a factual need for secure identification and such collection is necessary.
If the seller wants to use the buyer’s personal information for other purposes, for example to send the buyer advertisements or information in addition to what is necessary to execute the agreement, the seller must obtain the buyer’s consent at the conclusion of the agreement. The seller must provide the buyer with information about what personal information will be used for and about who will use the personal data. The buyer’s consent must be voluntary and given by active action, for example by checking.
The buyer should be able to easily contact the seller, for example by phone or email if he or she has questions about the seller’s use of personal data or if he or she wants the seller to delete or change the personal information.
18. Dispute Resolution
The parties shall endeavor to resolve any disputes in amicable terms. The buyer may contact the Consumer Council to obtain assistance in any dispute with the seller. If the amicable solution is not obtained after mediation in the Consumer Council, the parties may in writing petition that the Consumer Council promotes the dispute for the consumer dispute selection. Decisions of the consumer dispute selection are enforceable four weeks after preaching. Before the decision is legally enforceable, the parties may, by submitting a petition to the Consumer Disputes Committee, bring the decision before the district court of Follo.